In The News

A New Years Resolution: Never Again Click “Reply All”!

Jan 14, 2012

I hate when people “Reply All” to an e-mail, especially to a large group.  Until recently, I could be proud that I hadn’t done this. However, I did exactly that a few weeks ago. I replied to everyone in a large mailing list, purely by accident.
At FranNet, we have a group for everyone in the company and on occasion, we receive interesting e-mails in this group.  One of my colleagues had sent out an e-mail to the group with a timely topic, and I remembered that I needed to respond to him about something unrelated.  Instead of just replying to him, I clicked the Reply All button on the tool bar and sent a very obscure message to the entire group.  Let me be clear – I never, ever do that!
Needless to say, I was mortified. I couldn’t even bring myself to send an apology e-mail to the group because there was nothing I could say that would fix it. Now, in all honesty, no one but me probably cared much that I made this mistake.  Most people on the list probably shrugged it off as the error it truly was. But this had me considering my actions. I simply moved too quickly, without any thought. This tells me that I have become complacent when it comes to something as simple as an e-mail message.
So, one of my resolutions for this year is to never do that again.
I will be as mindful as possible of the things I do, at all times.
I will do things with purpose, and think before I act.
I will counsel my clients to do the same, especially when it comes to making a life-changing decision such as buying a business.
Wow. That goes a lot deeper than just clicking “Reply All”.

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